Think your Balance or Payment Protection Insurance was added without clear consent?

We help individuals recover money they may have been wrongly charged for balance protection and payment protection products.

We review your situation, identify common red flags, and determine whether you may be eligible to claim back premiums paid on unsuitable or improperly sold financial add-ons.

If there’s potential, we guide you through the next steps with clarity and transparency.

After you submit your quick check:

• We review your responses
• We assess potential red flags
• We determine whether your situation may qualify for further review

If your case looks suitable, we’ll contact you with our initial findings and provide a link to book a 1-on-1 Zoom consultation at a time that works for you.

There is no obligation to proceed.

Yes.

We only collect basic information during the initial eligibility check. We do not request confidential documents, account numbers, or sensitive financial details unless we formally enter into a written agreement.

Your information is handled with strict confidentiality and is never sold or shared with third parties.

No.

Each case depends on provider records, policy wording, eligibility criteria, and supporting evidence. Outcomes vary and cannot be guaranteed.

We will always give you an honest assessment before you decide whether to proceed.

We operate on a contingency basis.

There is no upfront charge. We only charge a fee if we successfully help you recover funds.

If no recovery is achieved, you owe nothing.

All fees are clearly outlined in writing before any agreement is signed.

In many cases, balance protection and payment protection products were:

• Added during credit applications without clear explanation
• Presented as optional, but pre-selected or assumed
• Sold without properly assessing employment type (especially self-employed individuals)
• Unsuitable due to pre-existing conditions
• Poorly explained in terms of eligibility exclusions

Many consumers only discovered the limitations when they attempted to make a claim.

Our role is to assess whether proper disclosure and suitability standards were met.

Timelines vary depending on the financial institution involved and the complexity of the case.

Some reviews resolve within a few weeks. Others may take several months if additional documentation or escalation is required.

We keep you informed at each stage of the process.

No.

Balance Protection Group is a claims advocacy service. We are not a law firm and do not provide legal advice or legal representation.

However, we work with paralegal support to help review documentation, assess policy wording, and ensure claims are prepared clearly and professionally.

If your situation requires formal legal representation, we can explain your options and help you understand the appropriate next steps.