No guaranteed outcome. We will review and contact you.
Canada-wide claims advocacy
Canada-focused
Confidential
No obligation
Not a law firm
Think your Balance or Payment Protection Insurance was added without clear consent?
We help consumers challenge mis-selling, unsuitable add-ons and get rightfully reimbursed.
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About us
About Balance Protection Group
Balance Protection Group was founded to help consumers across Canada who believe balance protection or payment protection products were added, sold, or managed unfairly.
We’ve worked inside some of the world’s largest banks and financial institutions. We understand how these products are designed, how they are sold, and how internal remediation processes work when things go wrong.
We have been directly involved in projects where financial institutions reviewed and compensated customers after identifying unfair practices. That experience gives us a unique perspective on how to assess potential claims and where issues often arise.
Our process is straightforward:
- Initial intake
- Careful review
- Clear, practical next steps
We believe consumers deserve clarity — not confusion — when dealing with financial products.
Frequently asked questions
Frequently Asked Questions
What does Balance Protection Group do?
We help individuals recover money they may have been wrongly charged for balance protection and payment protection products.
We review your situation, identify common red flags, and determine whether you may be eligible to claim back premiums paid on unsuitable or improperly sold financial add-ons.
If there’s potential, we guide you through the next steps with clarity and transparency.
What happens after I submit my information?
After you submit your quick check:
- We review your responses
- We assess potential red flags
- We determine whether your situation may qualify for further review
If your case looks suitable, we’ll contact you with our initial findings and provide a link to book a 1-on-1 Zoom consultation at a time that works for you.
There is no obligation to proceed.
Is my information confidential and secure?
Yes.
We only collect basic information during the initial eligibility check. We do not request confidential documents, account numbers, or sensitive financial details unless we formally enter into a written agreement.
Your information is handled with strict confidentiality and is never sold or shared with third parties.
Is compensation guaranteed?
No.
Each case depends on provider records, policy wording, eligibility criteria, and supporting evidence. Outcomes vary and cannot be guaranteed.
We will always give you an honest assessment before you decide whether to proceed.
How much does it cost?
We operate on a contingency basis.
There is no upfront charge. We only charge a fee if we successfully help you recover funds.
If no recovery is achieved, you owe nothing.
All fees are clearly outlined in writing before any agreement is signed.
Why were these products mis-sold?
In many cases, balance protection and payment protection products were:
- Added during credit applications without clear explanation
- Presented as optional, but pre-selected or assumed
- Sold without properly assessing employment type (especially self-employed individuals)
- Unsuitable due to pre-existing conditions
- Poorly explained in terms of eligibility exclusions
Many consumers only discovered the limitations when they attempted to make a claim.
Our role is to assess whether proper disclosure and suitability standards were met.
How long does the process take?
Timelines vary depending on the financial institution involved and the complexity of the case.
Some reviews resolve within a few weeks. Others may take several months if additional documentation or escalation is required.
We keep you informed at each stage of the process.
Are you a law firm?
No.
Balance Protection Group is a claims advocacy service. We are not a law firm and do not provide legal advice or legal representation.
However, we work with paralegal support to help review documentation, assess policy wording, and ensure claims are prepared clearly and professionally.
If your situation requires formal legal representation, we can explain your options and help you understand the appropriate next steps.
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